Cookie Policy
This Cookie Policy provides information about cookies, how we and third parties use them on the Services, and how you can manage our use of cookies with respect to your experience on the Services. Unless otherwise defined in this Cookie Policy, all terms shall have the meaning set forth in our Privacy Policy.
What is a Cookie?
A cookie is a small text file that can be stored on and accessed from your device when you visit and use our Services. Cookies enable us to "personalize" the Services for users by remembering information about our users. The Services use cookies to administer the Services, store your preferences, display content to personalize your visit, analyze trends on the Services, and track your movements around the Services.
How to Manage Cookies
Cookies are managed through web browsers, so please review your web browser settings to modify your cookie settings, to disable the use of cookies, or to delete cookies. Please note that if you delete, or choose not to accept, cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.
Types of Cookies
Cookies can be categorized in different ways:
First-Party vs. Third-Party Cookies
If we use first-party cookies, we put them on your device. Third party cookies are placed on your device by a third party. You can learn more about the third-party cookies used on the Services below.
Duration
- Session Cookies: Temporary cookies that expire once your session on the Services ends or your web browser is closed.
- Persistent Cookies: Cookies that remain on your device for a longer period until you manually erase them or until their expiration date.
Purpose
- Strictly Necessary Cookies: These cookies are necessary for us to operate the Services and their core features (e.g., account login).
- Functionality Cookies: These cookies enable us to operate the Services in accordance with the choices you make. These cookies permit us to "remember" you in between visits. For instance, we will recognize your username and remember how you customized the Services (e.g., language preference, location), and these cookies allow us to provide you with the same customizations during future visits.
- Analytical Cookies: These cookies analyze how the Services are used (e.g., browsing habits) and how the Services are performing.
- Targeting or Advertising Cookies: These cookies are used to show you relevant ads and measure the effectiveness of our advertising campaigns.
Cookies We Use
Essential Cookies
- Supabase Authentication (sb-auth):
- Purpose: User authentication and session management
- Duration: 8 hours
- Required for: Logging in and maintaining your session
- Stripe Payment Processing:
- Purpose: Secure payment processing
- Duration: Session-based
- Required for: Making payments and subscriptions
Functionality Cookies
- Workspace Preferences:
- Purpose: Remember your selected workspace and preferences
- Duration: 30 days
- Storage: localStorage
- Google OAuth:
- Purpose: Enable Google account integration
- Duration: Varies by Google's policies
- Required for: Gmail, Calendar, and Tasks integration
- Form Data Persistence:
- Purpose: Save your progress on forms
- Duration: Session-based or until form submission
- Storage: localStorage
Analytics Cookies (Production Only)
- Google Analytics 4:
- Cookie names: _ga, _ga_*, _gid, _gat_*
- Purpose: Understand how users interact with our service
- Duration: Up to 2 years
- Hotjar:
- Cookie names: _hj* cookies
- Purpose: User behavior analytics and feedback collection
- Duration: Varies by cookie type
Marketing Cookies (Production Only)
- Google Ads:
- Purpose: Advertising and conversion tracking
- Duration: Varies by cookie type
- Used for: Measuring ad effectiveness
Your Cookie Choices
You have several options for managing cookies:
- Cookie Consent Banner: When you first visit our site, you can choose which categories of cookies to accept
- Cookie Preferences: You can update your preferences at any time through our cookie settings
- Browser Settings: You can control cookies through your browser settings
- Opt-Out Links: You can opt out of specific third-party cookies:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Google Ads: Google Ads Settings
- Hotjar: Hotjar Opt-out
Data Stored in Your Browser
In addition to cookies, we use other browser storage technologies:
- localStorage: Used for storing user preferences, workspace cache, and form data
- sessionStorage: Used for temporary data during your browsing session
These storage mechanisms are cleared when you sign out of your account or can be manually cleared through your browser settings.
Updates to This Policy
We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last Updated" date below.
Contact Us
If you have any questions about this Cookie Policy or your privacy rights, please contact us at: support@norder.ai